Did you receive my ROES Print order?
You'll know if we received your order when you get two separate confirmation emails from the lab:
Subject line: "Thanks for placing your order ###### with Richard!"
Subject line: "Richard ROES Order R###### Received"
During heavy-ordering times, it can take up to an hour to receive your confirma...
Help! ROES is not loading!
This issue can pop up after an attempted re-install of the application, an update on your system, or after some old data got cached and isn't being deleted.
It’s recommended to make sure that updates are all finished and after a good restart of your computer has happened. If this continues to be...
How can I "rush" my ROES order?
For orders placed through ROES, Priority Turnaround is available in your “Cart” in ROES for an additional $10—this guarantees it is the next item we print, and most orders are completed within four hours of receiving your order*. Orders submitted before 12pm PT will typically be completed the sam...
How do I download the ROES application?
You can download ROES here. A window will appear that automatically identifies if you are on a MAC or a PC computer, and provide you with a download link for the correct software.
Open the launch file from your "Downloads" folder. Your computer will guide you through the installation process. If...
How do I order multiple images of the same size & paper type at once?
You have the ability to "batch order" in ROES, allowing you to order multiple images at once with the same print size, paper type, and additional options.
First, select the product size on the left side of the ROES window.
Then, select the options you would like for your prints on the right side...
How do I prepare my images to print?
Images should be saved as JPEGs with a lowercase extension (.jpg).
They must be saved in RGB color space (not indexed color or CMYK) with an sRGB color profile (not Adobe 1998 or Pro Photo).
They should generally be sized to 300 DPI at final print size. There are some exceptions where the DPI can...
How do I use ROES?
This video is your complete overview to using Richard Photo Lab's print-ordering
Or, for a simplified ordering experience, try Richard's online ordering to order prints straight from your web browser--no downloads required.
Download ROES or use our Print Order ...
I can't download ROES on my Mac, help!
There are two common installation issues seen on MAC computers:
Issue 1: I double click the icon to install and nothing happens.
Solution 1: Some Mac computers have trouble installing ROES through the traditional installation instructions. To avoid this issue, instead of double clicking the ROE...
I get an error that says "ROES Webstart Quit Unexpectedly"
Issue: You may be trying to open the program while another instance of ROES is already running on your computer, or you may be attempting to install the application twice at the same time.
Solution: Make sure to close all open instances of the ROES software, give your computer a second or two to...
ROES Installation Error 1001: Exception occurred while initializing the installation.
During installation on a Windows PC the error is shown when the install is at the “removing backup files” stage.
Error 1001: Exception occurred while initializing the installation.
System.Argument Exception: String cannot have a zero length..
The error is caused by files left over from a previo...
Small Font, Hard to see ROES Client on 4K Display
If you are experiencing display issues of the ROES client on your 4K Monitor this is caused due to scaling problems with ROES and Windows, but there is a way to fix it! Just follow the steps below and you will be good to go!
Open a Explorer Window (Windows Key + E)
Navigate to your Local Disk (C...
What are the system requirements to use the print application ROES?
ROES will run on most computers, laptops but if you are not sure about your computer here are the minimum requires to run ROES.
Mac OS 10.7 or Higher
Minimum 1.6GHz, late-model processor
4GB RAM Minimum (2 GB for earlier OS versions)
2 GB available hard drive space for installation
What is the cut-off time to enter my ROES order to get my prints completed today?
Priority Turnaround is available in your “Cart” in ROES for an additional $10—this guarantees it is the next item we print, and most orders are completed within four hours of receiving your order*. Orders submitted before 12pm PT will typically be completed the same day.
*Please note, some produ...
Why can’t I order multiple different product types at the same time in ROES?
All of the products available in ROES have their own unique workflow that is optimized to get you the highest quality product in the fastest amount of time at a low cost. In order to maintain this efficiency, we require incoming orders to be of a single product type.
Why can’t I upload my images to ROES?
If you are having trouble uploading your images to ROES, double check that your files are JPEGs—ROES does not accept any other file type. Use this Check List to make sure that your files are ready to print.
Additionally, do not try to drag-and-drop files into ROES. Instead, click the “Add Images...
Why did ROES quit unexpectedly on my Mac?
During the install of ROES on your MAC it may have stopped and displayed an error saying "ROES Web Start has quit unexpectedly."
For PC users here is a troubleshooting guide to help you
Follow these steps to resolve the issue:
1. Close any ROES installation windows that may be open.
2. In the...
Why did ROES quit unexpectedly on my PC?
When installing ROES, or trying to re-launch ROES, it may stop and display an error saying ROES Web Start has quit unexpectedly.
For MAC users here is a troubleshooting guide to help you.
Follow these steps to resolve the issue:
1. Don't relaunch and close any ROES programs currently running