I get an error that says "ROES Webstart Quit Unexpectedly"

Issue: You may be trying to open the program while another instance of ROES is already running on your computer, or you may be attempting to install the application twice at the same time.

Solution: Make sure to close all open instances of the ROES software, give your computer a second or two to catch up, then try to launch the ROES application again.

If all else fails, restarting the computer is a good way to clear the slate and try again.

If after restarting your computer you still receive this error, please email us a screenshot of the message you receive. Send the email to info@richardphotolab.com along with your phone number so we can contact you, and we will be happy to assist in resolving the issue.

You can also give us a call at (661) 200-5300 Monday through Friday between 9AM and 5PM (excluding holidays).

Don't stress if the ROES application is not working, you can use our Web Ordering Site to place your print order.

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