About Film Scanning at Richard Photo Lab
Here is some helpful information as well as some links to more in-depth information about film scans!
First, some film scan basics:
Making skin tones look good is our first priority when scanning film
There are limits to what we can control in scanning—mainly, we control color
balance and light...
Can I drop off my film in person instead of mailing it to the lab?
Yes, we love visitors! You can drop by anytime between 9am and 5pm PT, Monday through Friday (excluding major holidays). We encourage you to start your order online even if you are dropping off in person—it allows us to get working on your order faster!
Sorry, cash is not accepted for over-the-c...
Can I get my film scans in TIFF format?
Yes, we can produce TIFF files on our drum scanners.
However, Richard does not recommend getting TIFF files for your scans. This is because the high-resolution JPEGS produced by film scanning machines provide the same visual quality as the TIFFs, but at a lower file size. For example, a large No...
Can I push or pull my film in development?
Yes, we can push or pull your film! But first, we encourage you to read our blog on what pushing/pulling film in development means and how it affects your film—after all, you only get one chance to develop your film!
You can indicate the number of stops you want your film pushed or pulled when y...
Can I ship my film to Richard from overseas?
We work with photographers from all over the world! We do have some suggestions on how to ship film to us from overseas, and we are always willing to answer any questions you have before you ship your film to us.
We know that shipping packages internationally can be costly—so orders from our int...
Can you rush my film order?
Film orders can be expedited for an additional fee, and are considered on a job-to-job basis—we'll do our best to accommodate everyone!
Rush fees are based on a percentage of your order total; percentages are determined by the timeline your rush requires.
To start your rush order, please email ...
Does Richard sell film?
You bet we do! You can buy film from Richard by visiting our online store. We carry a ton of brands (Kodak, Fuji, Ilford), sizes (35mm, 120), and stocks—there's something for everyone.
Film is shipped Monday through Friday (excluding holidays) and arrives right at your doorstep!
You can also ad...
How do I cancel my film order made through Richard's Online Film Ordering?
Don't worry, pal! You don't need to do anything as long as you haven't sent your film to Richard. You can create as many orders as you want through Richard's Online Film Ordering—the only orders that will be entered into our system and charged to your credit card are the ones that reach the lab.
How do I duplicate a past film order?
You can duplicate a film order you've placed in the past in a few easy steps.
After logging in to your account at film.richardphotolab.com:
Step 1: Go to Account > Order History
Step 2: Find the desired order and click Copy to Cart
Step 3: Once the cart loads, you can click edit to mod...
How do I edit my film order on Richard's Online Film Ordering?
If you need to make changes to items in your cart before completing your film order, simply click Edit on the item in your cart.
If you have mailed in your order, and wanted to update the order form before the film arrives let our team know by emailing email@example.com or calling 661 2...
How do I order film services?
Start your order with Richard's Online Film Ordering. Its easy peasy... just choose the services you need, indicate the details of the film you're sending, pick your preferences, and enter your payment information. Your card won't be charged until your film arrives at the lab.
Then, safely packa...
How do I receive my film scans?
Our scans are delivered via the email, with a One-Click Download link!
Just click the link in the email, and your scans will download automatically. Because your files will be downloaded as one zip file, a loss of internet connection will require you to restart your download; please make sure yo...
How much do film services cost?
You can find pricing for film processing and scanning services here. Or, calculate the price of your order by going to our Online Order Form!
Once you have filled out the Online Order Form and are ready to ship to us, don't forget to check out our How do I package/ship my film article to see wha...
I can’t download or open my scans—what should I do?
When using our one-click downloads, two things can happen that prevent you from accessing your scans:
1) Cannot Open File – If your file downloads to your computer but you cannot open it, your zip file may just be missing the file extension in the name. Double click the file name and adding .zip...
My film is already processed, can you scan it?
Send an email to firstname.lastname@example.org to start your order. Please include the following information:
Is the film cut? If so, is it cut in frames or strips?
How many rolls/frames are you wanting to scan?
What scanner and scan size do you need? If you don't know, let us know how you'll be usin...
My scan size (in megabytes) seems smaller than it should be. Was my order scanned at the wrong size?
Don't worry, friend. In order to see your image in its full glory, open the file in Photoshop or Lightroom—this will show you the true scan size.
From the menu click on Image -> Image Size
(Windows: “ALT+CTRL+I” Mac: “Option + Command + I”)
You will see the full resolution in pixels (px) an...
What are the sizes of Richard's film scans?
Richard has three sizes available for our Noritsu and Frontier scans:
Small / Web Scans
3 – 5mb per image
Noritsu: approximately 1250 x 1800 pixels
Frontier: approximately 1025 x 1450 pixels
Good for small prints and digital viewing.
Medium / Universal Scans
12 – 18mb per image
What file type are my scans delivered as?
Our standard film scanners output files in JPEG format at 300 DPI.
If you are using our drum scanner or flatbed scanner, files can be delivered in TIFF format upon request.
We have a detailed blog article that explains more about JPEG and TIFF files and how each has their roll.
What is the current turnaround time for film orders?
Our average turnaround time is posted online on a weekly basis. You can find this week's average film turnaround time on the homepage of our website, by logging in to your account on Richard's Online Film Ordering site, or in our Instagram Stories/Story Highlights. Remember the average is indica...
What kind of film scanners do you use?
We use both Noritsu and Frontier film scanners (find out more about these two machines in our Noritsu vs Frontier blog post).
For special projects/custom scans, we also have an Epson Expression flatbed scanner and an Aztek Premier drum scanner.
Contact Richard at email@example.com with w...
What kinds of film can the lab process and scan?
COMMON FILM TYPES
C-41 (sometimes called CN-16):
We process the following sizes: 135, 120, 220, 110, 620, 4x5, 5x7, 8x10 and 11x14
We scan the following sizes on Noritsu/Frontier*: 135, 120, 220
E6 (slide film):
We process the following sizes: 135, 120
We scan the following sizes on Noritsu*: 1...
Which scanner would you recommend I use for my film images?
Like many of our products/services, this all comes down to personal preference! Richard wrote a blog that explores some of the differences—read it here.
If you’re fairly new to film, we recommend starting with the Noritsu scanner, because it:
is a newer, faster machine
is less expensive
Why aren't my film jobs completed in the same order I sent them?
At Richard, every order is completed as fast as it can be! This means that you might receive your completed jobs in a different order than you sent them.
For example, if you sent in an order of 20 rolls and then sent in an order for 3 rolls the next day, you might receive the scans for your orde...
Why are the turnaround times in my confirmation email different than those stated online?
The turnarounds stated on our website and social media reflect our average turnaround time, and are measured in business days. The average turnaround time is the average number of days it took us to complete an order the previous week. To determine this number, we add up the total number of days ...
Why do I need a "reference name" for my order? What should the reference be?
Reference names are pretty important! We use reference names to efficiently track your jobs and distinguish them from each other when you contact the lab. It's easier to remember "Smith Wedding" than order #123456 (though that order number is easy to remember!).
The reference name can be anythin...