Can I send my print orders directly to my client?
Yes! We offer drop shipping for print orders anywhere in the US & Canada through our ROES application. Sorry we do not currently offer drop shipping to international address through ROES.
All drop shipped orders come with no Richard branding and no invoice or paperwork with the prints (so it...
Can my film get x-ray damage?
X-ray damage is very rare, and often it takes multiple scans for the damage to be seen on the film… but that doesn’t mean you can’t be mindful and prepared!
Let’s start with shipping film. We have never seen a roll of film that was damaged by x-ray machines during shipping, be it domestic or int...
Can you hold my film negatives and ship them to me later?
Due to limited storage, we offer monthly negative holds to qualified clients who send multiple orders per month. If that sounds like your kind of volume, please email email@example.com to set up your negative hold!
For photographers who live outside the US we offer a yearly negative hold ...
Have you received my film yet?
You’ll know when we get your film as soon as we know! Our mail comes in the morning--as we open each incoming order, it is immediately scanned into our system. This automatically triggers an email confirmation to be sent to you, our awesome client.
So, keep an eye out for our email (don’t forget...
How do I get my film negatives back?
Your processed/scanned negatives (and proof prints, if you ordered them) will be shipped back to you and you can select if you want them expedited back to you when ordering online.
You'll most likely want to use our Standard Shipping option. Overnight and 2nd Day shipping is also available for c...
How do I package/ship my film?
Hey, film shooter! Let's break down the best way to get your film safe and sound to the folks at Richard Photo Lab... and get it back fast.
How much does shipping cost for ROES orders?
Shipping is free for most ROES orders within the US!
Though uncommon, if your package is deemed "oversized" by our postal carriers, additional shipping charges will apply. These additional charges are based on the package(s) weight and dimensions, and will vary from order to order. Should your o...
My ROES order has been shipped, but it won’t be here on time—what can I do?
Shipping is tricky business! Once your prints leave the lab, it is up to the shipping carrier to deliver your package. Our stated shipping times are based on the delivery windows provided by our carriers—however, delays can occur due to things like high volume, inclement weather, etc. So, we alwa...
What carriers do you recommend for shipping film to the lab?
FedEx and UPS provide online tracking numbers, for those who want more security (including us). We offer both FedEx and UPS inbound shipping labels through our Online Order Site when checking out that you can use to ship film to the lab.
However, USPS is the most economical way to go.
When will my ROES order be delivered?
The delivery time of print products ordered through ROES is the turnaround time for the print product + the shipping time.
When placing an order on ROES, you will receive two emails confirming your order was received. This is when the production turnaround begins. Production turnarounds vary fro...
Where do I ship my film?
After watching the How do I package/ship my order video, mail your film directly to the lab:
Richard Photo Lab
21515 Centre Pointe Parkway
Santa Clarita, CA 91350
Don't forget to include the packing slip generated for you order through Richard's Online Film Ordering!