This issue can pop up after an attempted re-install of the application, an update on your system, or after some old data got cached and isn't being deleted.
It’s recommended to make sure that updates are all finished and after a good restart of your computer has happened. If this continues to be a problem then you can email our team with a screen shot of what you are seeing to firstname.lastname@example.org or call us (661) 200-5300 we are glad to help.
For those savvy with their computers you can try the following:
For Mac users follow these instructions: Why did ROES quit unexpectedly on my Mac?
For PC users follow these instructions: Why did ROES quit unexpectedly on my PC?
If you continue to have problems getting ROES to launch for you please give our awesome customer service team a call and we will be able to help you out (661) 200-5300.