Why did ROES quit unexpectedly on my PC?

When installing ROES, or trying to re-launch ROES, it may stop and display an error saying ROES Web Start has quit unexpectedly. 

For MAC users here is a troubleshooting guide to help you.

Follow these steps to resolve the issue:

1. Don't relaunch and close any ROES programs currently running

2. First, select the window start button at the bottom left of the screen and select 'Computer'

PC Screenshot

PC Screenshot

3. Next your going to navigate to this path
C:\Users\________ <- your user name folder

PC Screenshot
PC Screenshot
PC Screenshot

4. Then double click on the folder .roescache and delete the following files

  • nonce
  • cachemap.properties

PC Screenshot
PC Screenshot

5. Then in the same folder double click 'RichardPhoto' and delete the following files inside

  • rpl_templates.enc
  • RichardPhotoConfig.xml

PC Screenshot
PC Screenshot

6. Next your going to select the back button 2 times to be at step 3 location (C:/Users/________<- your user name folder)

PC Screenshot

7. Lastly, double click on folder .RichardPhoto and delete all files *EXCEPT 'saved' and 'queued'*

PC Screenshot

PC ScreenshotAfter clearing the above files, relaunch the ROES Application.

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