Why did ROES quit unexpectedly on my Mac?

During the install of ROES on your MAC it may have stopped and displayed an error saying "ROES Web Start has quit unexpectedly."

For PC users here is a troubleshooting guide to help you

Follow these steps to resolve the issue:

1. Close any ROES installation windows that may be open.

2. In the finder click Go > Go To Folder

Mac Screenshot

 3. Type this folder location: ~/.roescache

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 4. Once you're inside the .roescache folder, delete the following files:

  • nonce
  • cachemap.properties


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 5. Double click 'RichardPhoto'

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 6. Delete the following files inside .RichardPhoto

  • rpl_templates.enc
  • RichardPhotoConfig.xml


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 7. Next, we'll use the finder to navigate to the .roesenginecache folder. Click Go > Go To Folder

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 8. Type this folder location: ~/.ROESEngineCache

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 9. Delete everything inside the .ROESEngineCache folder

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 10. Lastly, we'll use the finder to navigate to another .richardphoto folder. Click Go > Go To Folder

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 11. Type this folder location: ~/.richardphoto

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 12. Delete the following files inside .RichardPhoto:

  • RichardPhoto.Properties
  • mytemplates.xml.enc
  • colors.xml
  • roeslog.log
  • customer.xml
  • shipping.xml
  • roeslog.zip
  • queueindex.enc
  • paymentinfo.enc

Mac Screenshot

 After clearing the above files, go to your Applications folder and try to launch the app.

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