Why did ROES quit unexpectedly on my Mac?

When installing ROES, or trying to re-launch ROES, it may stop and display an error saying ROES Web Start has quit unexpectedly. When this happens, you'll also see a long list of information about the issue, and you'll be asked if you want to try and reload it.  Follow these steps to resolve the issue:

1. Close any ROES installation windows that may be open.

2. In the finder click Go > Go To Folder

 3. Type this folder location: ~/.roescache

 4. Once you're inside the .roescache folder, delete the following files:

  • nonce
  • cachemap.properties


 5. Double click 'RichardPhoto'

 6. Delete the following files inside .RichardPhoto

  • rpl_templates.enc
  • RichardPhotoConfig.xml


 7. Next, we'll use the finder to navigate to the .roesenginecache folder. Click Go > Go To Folder

 8. Type this folder location: ~/.ROESEngineCache

 9. Delete everything inside the .ROESEngineCache folder

 10. Lastly, we'll use the finder to navigate to another .richardphoto folder. Click Go > Go To Folder

 11. Type this folder location: ~/.richardphoto

go-to-richardphoto-02.jpg

 12. Delete the following files inside .RichardPhoto:

  • RichardPhoto.Properties
  • mytemplates.xml.enc
  • colors.xml
  • roeslog.log
  • customer.xml
  • shipping.xml
  • roeslog.zip
  • queueindex.enc
  • paymentinfo.enc

go-to-richardphoto-03.jpg

 After clearing the above files, go to your Applications folder and try to launch the app.

Was this article helpful?
15 out of 17 found this helpful
Have more questions? Submit a request