Troubleshooting Your Richard Account

Create Your Account/Login Credentials – Whether you are a new or returning customer, you will need to create login credentials. This includes a primary email and password to sign in and place orders for both film services (via Richard's Online Film Ordering) and print (via ROES).

Create your account credentials here.


Returning Customers: Error Message – If you used ROES before 1/1/2018, you may see an error message the first time you open the software again. It will look similar to this:



Forgot Password – To reset your password, click here. Please note, if you haven’t previously created a login & password for your account, a reset link will not be sent to the email you entered.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request