Troubleshooting Your Richard Account

Create Your Account/Login Credentials – Whether you are a new or returning customer, you will need to create login credentials. This includes a primary email and password to sign in and place orders for both film services (via Richard's Online Film Ordering) and print (via ROES).

*Don't forget to verify your email address (after creating your account you are emailed a link to verify)

Forgot Password – To reset your password, click here. Please note, if you haven’t previously created a login & password for your account, a reset link will not be sent to the email you entered.

Returning Customers: Error Message – If you used ROES before 1/1/2018, you may see an error message the first time you open the software again. It will look similar to this:


If you see this error message, simply click "Check My Information" to proceed to the ROES login page. Then, enter your email and password to sign in to your account.

 If you have any problems our team is here to help email and give us as much detail as possible or call us at 661 200-5300 Monday through Friday between 9AM and 5PM PST (excluding holidays).

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