Troubleshooting Your Richard Account

Create Your Account/Login Credentials – Whether you are a new or returning customer, you will need to create login credentials. This includes a primary email and password to sign in and place orders for both film services (via Richard's Online Film Ordering) and print (via ROES).

Create your account credentials here.

 

Returning Customers: Error Message – If you used ROES before 1/1/2018, you may see an error message the first time you open the software again. It will look similar to this:

error_page.png

If you see this error message, simply click "Check My Information" to proceed to the ROES login page. Then, enter your email and password to sign in to your account.

 

Forgot Password – To reset your password, click here. Please note, if you haven’t previously created a login & password for your account, a reset link will not be sent to the email you entered.

 

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