How do I receive my film scans?

Our scans are delivered via email, with two different options for downloading your files:

1) One-Click Download

Just click the link in the email, and your scans will download automatically. Because your files will be downloaded as one zip file, a loss of internet connection will require you to restart your download; please make sure you have a steady internet connection and do not let your computer go to sleep.

2) FTP Download

You'll receive specifics for downloading your scans in the email. Richard recommends the following FTP software to do so:

  • CyberDuck – Available for free; compatible with both Mac and PC. Be sure to visit their help center for assistance in using this software!
  • CuteFTP – Available for purchase (free trial available); compatible with both Mac and PC.
  • Transmit – Available for purchase (free trial available); compatible with Mac only.

 

If you would like to receive a CD/DVD of your images, you can request one with your order for an additional fee.

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